© 2021 OperationNewHope.org – All Right Reserved
HELP & SUPPORT | PRIVACY POLICY
We have a great team at Operation New Hope, and it’s so fun to spotlight our outstanding performers. Every year at our annual holiday party, we celebrate our team’s achievements and take time to highlight those who go above and beyond in support of our clients and our organization’s success. As we expand to build a Statewide Reentry Network to help serve the 27,000+ people leaving Florida’s prisons every year, our team expands as well, and we have more to celebrate!
Operation New Hope is staffed by some of the most approachable, empathetic, knowledgeable, trustworthy, and responsive people in Florida, so it’s hard to pick just one top performer. We are pleased to announce that this year’s Employee of the Year goes to our Business and Community Engagement Manager from our Ready4Work Orlando program location – Kiara Rucker!
Kiara is a fantastic representative for Operation New Hope. She makes great connections on how we can best partner with employers, community agencies, and funders. She executes assignments timely and precisely. Kiara is excellent at identifying solutions to problems and stepping up meet needs without directly being asked. Kiara is a joy to work with and maintains a positive attitude. Thank you Kiara for all you do to make our community better for more people!
A few years ago, we instituted the Hope Award to recognize the outstanding contribution of more than just one top performer. This year’s Hope Award goes to Monae Watson for her wisdom, empathy, and compassion. As our Career Development Instructor at our Ready4Work Orlando program location, Monae helps clients gain the employability skills training needed to be successful in this competitive job market. Monae expertly coaches clients on interpersonal skills, self-sufficiency, coping strategies, communication, employability and job readiness, and job retention. Thanks Monae for all your hard work and dedication!
We can’t say it enough – our team is comprised of some of the kindest, most hardworking people you will ever meet, and we love the opportunity to celebrate those who are making a real impact on the lives of thousands who return home to our communities across the state. Please join us in honoring our 2023 Employee Superlative Award winners:
Meredith is one of our licensed mental health therapists at our Ready4Work Orlando program location and she is consistently acknowledged by clients for the impact she is having. Meredith’s dedication is evident in all she does and her care for others is making a huge difference as our clients work to rebuild their lives. Thanks Meredith!
Charlotte is our Workforce Development Manager at our Ready4Work Space Coast program location. Since joining the ONH family in July 2023, Charlotte has proven that she can “make it happen!” No matter the challenge, Charlotte works towards a solution – whether that is to help a client, support a coworker, or connect a community partner. Thanks Charlotte!
Michaelle is Operation New Hope’s Data Specialist and plays a critical role in the validating the work we do. Using ETO (Efforts to Outcome) case management tracking software, the performance of our Ready4Release, Ready4Work, and Ready4Success programs is documented, monitored, and evaluated. Michaelle is responsible for monitoring and reporting on enrollment, training, graduation, employment, average wage, and recidivism rates during the program periods. Our metrics can be broken down by demographics to track progress against equity goals. We have routinely been commended for our ability to deliver leading-edge donor stewardship reports, thanks to Michaelle’s hard work. Thanks Michaelle!
Carla is our Employment Support Specialist at our Ready4Work Jacksonville program location. Carla came out of retirement and joined the team as a temporary employee when one of our Job Coaches was on leave, but we’ve been lucky enough to keep her on the team for several years since. Carla is essential in helping our clients prepare for gainful employment, and her professional, kind, and joyful demeanor is an amazing contribution to the team. Thanks Carla!
For all his hard work to support our accounting efforts across all locations, we celebrate Tom Devine, Accounting Support Specialist at our home office in Jacksonville. Tom is a true asset to the fiscal department. He is very detail oriented and approaches every task with intention ensuring that he’s met the conditions and needs of the request. Additionally, he supports his team with a vast knowledge of accounting principles. Tom treats everyone with high regard, has a positive and fun-loving personality and never hesitates to find answers to questions. Thanks Tom!
Yolanda is one of our Case Managers at our Ready4Work Jacksonville program location. Yolanda is a dedicated team player who works hard to support our clients and connect them with vital linkages to help them achieve success. She also helps “bridge the gap” by leading our weekly Recovery Support Group meetings for clients in Jacksonville providing assistance to those struggling with addiction and working on recovery. And she does it all with bright smile and positive attitude. Thanks Yolanda!
Carla is one of our Job Coaches at our Ready4Work Jacksonville program location. Carla works hard to provide guidance and create a detailed employment profile for each client, leading to job placement with targeted employment partners. Carla also works closely with employers to help them understand the value of hiring program graduates which strengthens families and the economy in the communities we serve. Carla has helped “bridge the gap” this year by filling in as an instructor in the Career Development classroom when needed. Thanks Carla!
Ken is our Recruitment and Retention Coordinator at our Ready4Work Jacksonville program location. Ken is the first to volunteer to represent Operation New Hope at any event in the community and steps up to help out in any capacity at work. He does a great job sharing about all the important work we do here at ONH and helps clients however he can. Kind-hearted, committed, and always with a smile on his face, Ken is great friend and valuable employee. Thanks Ken!
Jessica is one of our Intake Specialists at our Ready4Work Jacksonville program location. Jesse has a wonderful attitude and works hard to help every person that comes to Operation New Hope looking for help. Plus, she stepped up to help facilitate Art Therapy during our weekly group sessions. Jesse guides clients with art to find a new sense of self and a voice with which to express it. Thanks Jesse!
Megan is the Human Resource Assistant at Operation New Hope working out of the home office in Jacksonville. During her first few months on the team, Megan has hit the ground running to help recruit, interview, and onboard new employees during our rapid expansion period. Megan has a wisdom beyond her years and a compassionate, hardworking nature that is essential to cultivating a great team. Thanks Megan!
Shawn is one of our Ready4Release Case Managers working out of the Jacksonville office. During his first year at Operation New Hope, Shawn has excelled in his role helping people successfully transition back into communities following incarceration. Shawn works closely with people during their final months of incarceration to create individualized transition plans that act as roadmaps for success by ensuring adequate housing, transportation, and job training for returning citizens. Shawn has a great attitude and we are lucky to have him on the team. Thanks Shawn!
Cindy is our Client Support Specialist at our Ready4Work Space Coast program location. Since joining the ONH family in July 2023, Cindy has made a significant impact helping clients regain their driver’s licenses after incarceration. Many people don’t realize that often returning citizens have suspended licenses, not because of dangerous driving, but because of fines and fees they have been unable to pay while incarcerated. Without a license, people can’t drive to work to earn money they need to pay the fines and fees to get their licenses back. However, Cindy and the team in Space Coast are able to help clients set up a payment plan with the Clerk of Court to get back on the road and get back to work. Thanks Cindy!
Meredith is one of our licensed mental health therapists at our Ready4Work Orlando program location and she is consistently acknowledged by clients for the impact she is having. Meredith’s dedication is evident in all she does and her care for others is making a huge difference as our clients work to rebuild their lives. Thanks Meredith!
Charlotte is our Workforce Development Manager at our Ready4Work Space Coast program location. Since joining the ONH family in July 2023, Charlotte has proven that she can “make it happen!” No matter the challenge, Charlotte works towards a solution – whether that is to help a client, support a coworker, or connect a community partner. Thanks Charlotte!
Michaelle is Operation New Hope’s Data Specialist and plays a critical role in the validating the work we do. Using ETO (Efforts to Outcome) case management tracking software, the performance of our Ready4Release, Ready4Work, and Ready4Success programs is documented, monitored, and evaluated. Michaelle is responsible for monitoring and reporting on enrollment, training, graduation, employment, average wage, and recidivism rates during the program periods. Our metrics can be broken down by demographics to track progress against equity goals. We have routinely been commended for our ability to deliver leading-edge donor stewardship reports, thanks to Michaelle’s hard work. Thanks Michaelle!
Carla is our Employment Support Specialist at our Ready4Work Jacksonville program location. Carla came out of retirement and joined the team as a temporary employee when one of our Job Coaches was on leave, but we’ve been lucky enough to keep her on the team for several years since. Carla is essential in helping our clients prepare for gainful employment, and her professional, kind, and joyful demeanor is an amazing contribution to the team. Thanks Carla!
For all his hard work to support our accounting efforts across all locations, we celebrate Tom Devine, Accounting Support Specialist at our home office in Jacksonville. Tom is a true asset to the fiscal department. He is very detail oriented and approaches every task with intention ensuring that he’s met the conditions and needs of the request. Additionally, he supports his team with a vast knowledge of accounting principles. Tom treats everyone with high regard, has a positive and fun-loving personality and never hesitates to find answers to questions. Thanks Tom!
Yolanda is one of our Case Managers at our Ready4Work Jacksonville program location. Yolanda is a dedicated team player who works hard to support our clients and connect them with vital linkages to help them achieve success. She also helps “bridge the gap” by leading our weekly Recovery Support Group meetings for clients in Jacksonville providing assistance to those struggling with addiction and working on recovery. And she does it all with bright smile and positive attitude. Thanks Yolanda!
Carla is one of our Job Coaches at our Ready4Work Jacksonville program location. Carla works hard to provide guidance and create a detailed employment profile for each client, leading to job placement with targeted employment partners. Carla also works closely with employers to help them understand the value of hiring program graduates which strengthens families and the economy in the communities we serve. Carla has helped “bridge the gap” this year by filling in as an instructor in the Career Development classroom when needed. Thanks Carla!
Ken is our Recruitment and Retention Coordinator at our Ready4Work Jacksonville program location. Ken is the first to volunteer to represent Operation New Hope at any event in the community and steps up to help out in any capacity at work. He does a great job sharing about all the important work we do here at ONH and helps clients however he can. Kind-hearted, committed, and always with a smile on his face, Ken is great friend and valuable employee. Thanks Ken!
Jessica is one of our Intake Specialists at our Ready4Work Jacksonville program location. Jesse has a wonderful attitude and works hard to help every person that comes to Operation New Hope looking for help. Plus, she stepped up to become the Art Therapy Instructor during our weekly group sessions. Jesse guides clients with art to find a new sense of self and a voice with which to express it. Thanks Jesse!
Megan is the Human Resource Assistant at Operation New Hope working out of the home office in Jacksonville. During her first few months on the team, Megan has hit the ground running to help recruit, interview, and onboard new employees during our rapid expansion period. Megan has a wisdom beyond her years and a compassionate, hardworking nature that is essential to cultivating a great team. Thanks Megan!
Shawn is one of our Ready4Release Case Managers working out of the Jacksonville office. During his first year at Operation New Hope, Shawn has excelled in his role helping people successfully transition back into communities following incarceration. Shawn works closely with people during their final months of incarceration to create individualized transition plans that act as roadmaps for success by ensuring adequate housing, transportation, and job training for returning citizens. Shawn has a great attitude and we are lucky to have him on the team. Thanks Shawn!
Cindy is our Client Support Specialist at our Ready4Work Space Coast program location. Since joining the ONH family in July 2023, Cindy has made a significant impact helping clients regain their driver’s after incarceration. Many people don’t realize that often returning citizens have suspended licenses, not because of dangerous driving, but because of fines and fees they have been unable to pay while incarcerated. Without a license, people can’t drive to work to earn money they need to pay the fines and fees to get their licenses back. However, Cindy and the team in Space Coast are able to help clients set up a payment plan with the Clerk of Court to get back on the road and get back to work. Thanks Cindy!
Meredith is one of our licensed mental health therapists at our Ready4Work Orlando program location and she is consistently acknowledged by clients for the impact she is having. Meredith’s dedication is evident in all she does and her care for others is making a huge difference as our clients work to rebuild their lives. Thanks Meredith!
Charlotte is our Workforce Development Manager at our Ready4Work Space Coast program location. Since joining the ONH family in July 2023, Charlotte has proven that she can “make it happen!” No matter the challenge, Charlotte works towards a solution – whether that is to help a client, support a coworker, or connect a community partner. Thanks Charlotte!
Michaelle is Operation New Hope’s Data Specialist and plays a critical role in the validating the work we do. Using ETO (Efforts to Outcome) case management tracking software, the performance of our Ready4Release, Ready4Work, and Ready4Success programs is documented, monitored, and evaluated. Michaelle is responsible for monitoring and reporting on enrollment, training, graduation, employment, average wage, and recidivism rates during the program periods. Our metrics can be broken down by demographics to track progress against equity goals. We have routinely been commended for our ability to deliver leading-edge donor stewardship reports, thanks to Michaelle’s hard work. Thanks Michaelle!
Carla is our Employment Support Specialist at our Ready4Work Jacksonville program location. Carla came out of retirement and joined the team as a temporary employee when one of our Job Coaches was on leave, but we’ve been lucky enough to keep her on the team for several years since. Carla is essential in helping our clients prepare for gainful employment, and her professional, kind, and joyful demeanor is an amazing contribution to the team. Thanks Carla!
For all his hard work to support our accounting efforts across all locations, we celebrate Tom Devine, Accounting Support Specialist at our home office in Jacksonville. Tom is a true asset to the fiscal department. He is very detail oriented and approaches every task with intention ensuring that he’s met the conditions and needs of the request. Additionally, he supports his team with a vast knowledge of accounting principles. Tom treats everyone with high regard, has a positive and fun-loving personality and never hesitates to find answers to questions. Thanks Tom!
Yolanda is one of our Case Managers at our Ready4Work Jacksonville program location. Yolanda is a dedicated team player who works hard to support our clients and connect them with vital linkages to help them achieve success. She also helps “bridge the gap” by leading our weekly Recovery Support Group meetings for clients in Jacksonville providing assistance to those struggling with addiction and working on recovery. And she does it all with bright smile and positive attitude. Thanks Yolanda!
Carla is one of our Job Coaches at our Ready4Work Jacksonville program location. Carla works hard to provide guidance and create a detailed employment profile for each client, leading to job placement with targeted employment partners. Carla also works closely with employers to help them understand the value of hiring program graduates which strengthens families and the economy in the communities we serve. Carla has helped “bridge the gap” this year by filling in as an instructor in the Career Development classroom when needed. Thanks Carla!
Ken is our Recruitment and Retention Coordinator at our Ready4Work Jacksonville program location. Ken is the first to volunteer to represent Operation New Hope at any event in the community and steps up to help out in any capacity at work. He does a great job sharing about all the important work we do here at ONH and helps clients however he can. Kind-hearted, committed, and always with a smile on his face, Ken is great friend and valuable employee. Thanks Ken!
Jessica is one of our Intake Specialists at our Ready4Work Jacksonville program location. Jesse has a wonderful attitude and works hard to help every person that comes to Operation New Hope looking for help. Plus, she stepped up to become the Art Therapy Instructor during our weekly group sessions. Jesse guides clients with art to find a new sense of self and a voice with which to express it. Thanks Jesse!
Megan is the Human Resource Assistant at Operation New Hope working out of the home office in Jacksonville. During her first few months on the team, Megan has hit the ground running to help recruit, interview, and onboard new employees during our rapid expansion period. Megan has a wisdom beyond her years and a compassionate, hardworking nature that is essential to cultivating a great team. Thanks Megan!
Shawn is one of our Ready4Release Case Managers working out of the Jacksonville office. During his first year at Operation New Hope, Shawn has excelled in his role helping people successfully transition back into communities following incarceration. Shawn works closely with people during their final months of incarceration to create individualized transition plans that act as roadmaps for success by ensuring adequate housing, transportation, and job training for returning citizens. Shawn has a great attitude and we are lucky to have him on the team. Thanks Shawn!
Cindy is our Client Support Specialist at our Ready4Work Space Coast program location. Since joining the ONH family in July 2023, Cindy has made a significant impact helping clients regain their driver’s after incarceration. Many people don’t realize that often returning citizens have suspended licenses, not because of dangerous driving, but because of fines and fees they have been unable to pay while incarcerated. Without a license, people can’t drive to work to earn money they need to pay the fines and fees to get their licenses back. However, Cindy and the team in Space Coast are able to help clients set up a payment plan with the Clerk of Court to get back on the road and get back to work. Thanks Cindy!
We provide support, life and job skills training for people affected by the criminal justice system and place them in employment that offers a sustainable quality of life.
Home Office
1830 North Main Street
Jacksonville, Florida 32206
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© 2021 OperationNewHope.org – All Right Reserved
HELP & SUPPORT | PRIVACY POLICY